Terms & Conditions

Terms & Conditions

Last Updated: March 2026

These Terms and Conditions ("Terms") govern all transactions, services, and interactions between DesignTo Clothing ("Company," "we," "us," or "our") and the client ("Client," "you," or "your"). By placing an order, submitting a purchase order, approving a quote, or engaging our services in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

DesignTo Clothing is a custom apparel production management company. We coordinate manufacturing, decoration, and fulfillment services on behalf of our clients through a network of production partners. We do not own or operate manufacturing facilities.

1. Website Content and Marketing Disclaimer

All content published on this website — including but not limited to text, images, pricing examples, production timelines, service descriptions, fabric specifications, minimum order quantities, and any other information — is provided for general marketing and informational purposes only.

Website content does not constitute a contractual offer, guarantee, or binding commitment of any kind. All information is subject to change at any time without prior notice. Actual pricing, timelines, specifications, and service availability will be confirmed in a written quote or order confirmation specific to your project.

In the event of any discrepancy between information published on this website and the terms set forth in a written quote or order confirmation, the written quote or order confirmation shall prevail.

2. Custom-Made Products — All Sales Final

All garments and products manufactured by DesignTo Clothing are custom-made to the Client's specifications. Because every order is produced specifically for the Client based on their unique design, measurements, fabric selections, and branding requirements, all custom-made products are considered final sale.

No returns, exchanges, or refunds will be issued for completed custom orders, except as specifically described in Section 7 (Defects and Quality Claims) of these Terms.

By placing an order, the Client acknowledges and agrees that custom-manufactured garments cannot be returned to DesignTo Clothing for refund, exchange, or credit, and that the final sale policy is a fundamental condition of all transactions. The Client retains full ownership of all completed garments and may sell, distribute, or use them as they see fit.

3. Quotes, Pricing, and Payment

All pricing is provided through individual written quotes specific to each project. Quotes are based on the information provided by the Client at the time of inquiry, including garment type, quantity, fabric, decoration, branding, and delivery destination.

Quoted prices are valid for the time period stated on the quote. If no time period is stated, quotes are valid for fourteen (14) calendar days from the date of issue. After this period, pricing may be subject to change due to fluctuations in material costs, freight rates, duties, or other factors outside our control.

Payment is due in full at the time of order confirmation unless otherwise agreed in writing. Orders will not enter production until full payment has been received and confirmed.

All payments are non-refundable once production has commenced. Cancellation and refund eligibility prior to production commencement is described in Section 9 (Cancellation Policy) of these Terms.

By approving a quote and submitting payment, the Client expressly agrees not to file a chargeback, dispute, or reversal of charges with their credit card company or bank for any custom-manufactured bulk order. Any disputes must be handled directly with DesignTo Clothing in accordance with Section 7 and Section 13 of these Terms.

Prices do not include applicable taxes, duties, tariffs, or import fees unless explicitly stated in the written quote. The Client is solely responsible for any taxes, duties, or fees assessed by governmental authorities in connection with the order.

4. Order Confirmation and Approval

An order is considered confirmed only when the Client has approved the written quote, all specifications have been agreed upon in writing (including but not limited to garment type, fabric, color, sizing, decoration method, placement, branding elements, and packaging), and full payment has been received.

Once an order is confirmed, changes to specifications, quantities, fabrics, or other details may not be possible. If changes are possible, they may result in additional charges, revised timelines, or both. DesignTo Clothing is not obligated to accommodate changes to confirmed orders.

The Client is solely responsible for reviewing and verifying all specifications prior to approval, including but not limited to sizing, colors, fabric choices, print placement, label content, and packaging details. DesignTo Clothing is not liable for errors in the final product that result from incorrect or incomplete specifications provided or approved by the Client.

5. Sampling

Sampling is optional. If the Client elects to proceed with sampling, sample fees will be quoted separately. Sample fees are non-refundable regardless of whether the Client proceeds with a bulk order.

Samples are intended to approximate the final product. Minor variations between the approved sample and the bulk production run may occur due to differences in fabric lots, dye batches, production equipment, and other manufacturing variables. Such minor variations are inherent to apparel manufacturing and do not constitute a defect or grounds for a claim.

Digital mockups, tech pack renderings, and color previews displayed on screens are approximations only. Colors, textures, and proportions may appear differently on physical garments due to screen calibration, fabric behavior, and printing processes. Digital previews do not constitute a guarantee of the final product's appearance.

6. Production Timelines

Production timelines are estimates provided in good faith based on the information available at the time of order confirmation. Typical production timelines are two to four weeks for sampling and three to six weeks for bulk production, but actual timelines may vary.

DesignTo Clothing shall not be liable for delays caused by factors beyond our reasonable control, including but not limited to fabric availability, supply chain disruptions, shipping carrier delays, customs processing, weather events, natural disasters, labor disputes, pandemic-related restrictions, government actions, or any other force majeure event.

Estimated delivery dates are not guaranteed. DesignTo Clothing shall not be liable for any indirect, incidental, consequential, or special damages arising from production or delivery delays, including but not limited to lost sales, lost profits, missed deadlines, or any other business losses.

7. Defects and Quality Claims

DesignTo Clothing is committed to producing garments that meet the specifications agreed upon in the order confirmation. If the Client believes that a completed order contains manufacturing defects — meaning the garments do not conform to the specifications expressly agreed upon in the written order confirmation — the Client must notify us in writing within seven (7) calendar days of receiving the shipment.

Claims must include a detailed written description of the defect, photographs clearly showing the defect, the affected quantity, and the order confirmation or invoice number.

Claims submitted after the seven (7) day window will not be accepted.

Upon receiving a timely and valid claim, DesignTo Clothing will evaluate the reported defect at its sole discretion. If we determine that a manufacturing defect exists, we may, at our sole option, offer one of the following remedies: replacement of the defective units in the next production run, a production credit toward a future order, or a partial refund proportional to the defective units.

The specific remedy offered will be determined by DesignTo Clothing at its sole discretion. In no event shall our total liability for any claim exceed the amount paid by the Client for the specific defective units in question.

The following do not constitute manufacturing defects and are not grounds for a claim:

• Minor color variations between production runs or from approved samples

• Minor size variations within industry-standard tolerances

• Variations in fabric texture, weight, or hand feel between dye lots

• Shrinkage or color change resulting from improper care or washing

• Damage caused by the Client or any third party after delivery

• Issues arising from specifications provided or approved by the Client

• The Client's dissatisfaction with their own design choices

• Variations between digital mockups or screen displays and the physical product

8. Shipping and Delivery

All shipments are made FOB origin. Title and risk of loss transfer to the Client upon delivery of the shipment to the carrier. DesignTo Clothing is not responsible for loss, damage, delay, or non-delivery once the shipment has been tendered to the carrier.

The Client is responsible for inspecting all shipments upon receipt. Any claims for shipping damage, shortages, or missing items must be reported to DesignTo Clothing in writing within seven (7) calendar days of delivery. Claims for shipping damage should also be filed directly with the carrier.

Shipping costs, insurance, and any applicable customs duties or import fees are the sole responsibility of the Client unless otherwise stated in the written quote.

DesignTo Clothing does not guarantee specific delivery dates. Shipping estimates are provided in good faith and are subject to carrier schedules, customs processing, and other factors outside our control.

9. Cancellation Policy

Orders may be cancelled by the Client within twenty-four (24) hours of order confirmation, provided that production has not yet commenced. Cancellations made within this window are eligible for a refund, minus a 5% administrative and payment processing fee, as well as any non-recoverable costs already incurred. (such as fabric orders or packaging production already initiated).

After twenty-four (24) hours, or after production has commenced (whichever occurs first), orders cannot be cancelled. No refund will be issued for orders that have entered production.

If the Client fails to respond to approval requests, provide required information, or otherwise causes production to stall for more than thirty (30) calendar days after written notice from DesignTo Clothing, we reserve the right to consider the order abandoned. Abandoned orders are not eligible for refund. DesignTo Clothing may, at its discretion, dispose of any materials or partially completed garments associated with abandoned orders.

10. Intellectual Property

The Client represents and warrants that all designs, logos, artwork, trademarks, and other intellectual property submitted for production are owned by the Client or that the Client has obtained all necessary licenses and permissions to use them.

The Client agrees to indemnify, defend, and hold harmless DesignTo Clothing and its officers, employees, agents, and production partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to any allegation that the Client's designs, logos, or other materials infringe upon the intellectual property rights of any third party.

DesignTo Clothing may use photographs of completed products for marketing, portfolio, and promotional purposes unless the Client provides written notice requesting otherwise. If the Client requests removal of previously published images, DesignTo Clothing will make reasonable efforts to remove them within thirty (30) calendar days, but cannot guarantee removal from third-party platforms, cached pages, or archived content.

11. Limitation of Liability

To the fullest extent permitted by applicable law, DesignTo Clothing shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to these Terms, any order, or any products or services provided, regardless of whether such damages are based on contract, tort, strict liability, or any other legal theory, and regardless of whether DesignTo Clothing has been advised of the possibility of such damages.

In no event shall DesignTo Clothing's total aggregate liability for any and all claims arising out of or related to any single order exceed the total amount paid by the Client for that specific order.

DesignTo Clothing makes no representations or warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. All products are provided "as specified" in the order confirmation.

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless DesignTo Clothing, its owners, officers, employees, agents, and production partners from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Client's use of our services, the Client's products, the Client's breach of these Terms, any claims by the Client's customers or end users, and any violation of applicable law by the Client.

13. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, any order, or the breach, termination, or validity thereof, shall first be attempted to be resolved through good faith negotiation between the parties for a period of thirty (30) calendar days.

If the dispute is not resolved through negotiation, it shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in King County, Washington. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

Each party shall bear its own costs and attorneys' fees in connection with any dispute, unless the arbitrator determines that one party's claims were frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

The Client agrees that any claims must be brought in the Client's individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16. Entire Agreement

These Terms, together with any written quote, order confirmation, or other written agreement between DesignTo Clothing and the Client, constitute the entire agreement between the parties with respect to the subject matter hereof. These Terms supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to the subject matter. Oral agreements or promises not contained in these Terms have no force or effect.

No modification or amendment to these Terms shall be effective unless made in writing and signed by an authorized representative of DesignTo Clothing.

17. Changes to Terms

DesignTo Clothing reserves the right to update, modify, or replace these Terms at any time without prior notice. The most current version of these Terms will be posted on this page with an updated "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the updated Terms.

18. Client Authority and Eligibility

By engaging our services, the Client represents and warrants that they are at least eighteen (18) years of age, have the legal authority to enter into a binding agreement, and if acting on behalf of a business entity, have the authority to bind that entity to these Terms.

19. Communication and Records

All official communications regarding orders, approvals, claims, and disputes must be made in writing via email. Verbal agreements, phone conversations, and messages through social media or messaging platforms (including but not limited to Instagram, WhatsApp, and text messages) are not considered binding and do not modify these Terms or any written quote or order confirmation.

DesignTo Clothing may retain records of all communications, order details, approvals, and transactions for business and legal purposes.

20. Privacy

The collection and use of personal information by DesignTo Clothing is governed by our Privacy Policy, available at designtoclothing.com/privacy-policy. By engaging our services, the Client acknowledges that they have reviewed and agree to the Privacy Policy.

21. Contact Information

For questions about these Terms, please contact us at:

DesignTo Clothing Email: info@designtoclothing.com Location: 800 Bellevue Way NE, Bellevue, Washington, 98004, United States